Refund policy

Returns & Exchanges

Due to the nature of our fragrance products, we cannot accept returns or exchanges for items that have been opened or used.


Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

Please email us at:

hello@moonlighthinoki.com

We will review your request and provide an appropriate solution as soon as possible.