Shipping policy

Thank you for shopping with Moonlight Hinoki.

We carefully prepare every order to ensure it arrives safely and in perfect condition.

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

We currently ship from Melbourne, Australia.

Estimated delivery times:

Australia: 2–7 business days
International: Delivery times vary depending on the destination and customs processing.

Please note that delivery times are estimates only and may vary during busy periods or due to circumstances beyond our control.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

If your parcel arrives damaged or does not arrive within a reasonable timeframe, please contact us at hello@moonlighthinoki.com.

We will work with you to resolve the issue as quickly as possible.

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